KITABEE Academy Terms and Conditions
Terms and Conditions – Student Enrolment Agreement
Version date: 14 October 2026
Operator: Institute of Australia Middle East Business and Education Pty Ltd
Contact: [email protected] | www.kitabee.academy
1. Agreement and definitions
These Terms and Conditions (“Terms”) govern enrolment in services supplied by KITABEE Academy (“Academy”, “we”, “us”). A parent or legal guardian must accept the Terms and be responsible for payment when the student is under 18. “You” includes the student and, where relevant, that parent or guardian. The enrolment offer sets out the chosen program, price, included materials, number and length of sessions, billing cycle and program duration; that offer forms part of the agreement. If a specific written offer conflicts with these general Terms, the Academy will clarify the applicable term with the customer before enrolment.
2. Our commitment
We aim to deliver structured Arabic-language learning appropriate to each student's level, including applicable learning plans, educational materials, platform access and suitably qualified tutors. We will communicate material service or fee changes in advance, handle personal information responsibly and provide services with due care and skill. Learning progress depends on participation, practice and individual circumstances; no particular proficiency result is guaranteed.
3. Programs and access
Self-guided products may include books, workbooks and online courses without live tutoring. Private online tutoring includes the sessions and resources specified in the enrolment offer. Unless the offer expressly says otherwise, online course/platform access lasts 12 months from activation. The tutoring program's length (for example, a 30-week tutoring program) is a separate entitlement and does not mean 12 months of live tutoring. An approved tutoring pause extends the tutoring timetable, not the 12-month platform access, unless an access extension is separately agreed in writing.
4. Student and parent responsibilities
You agree to provide accurate enrolment and contact details; maintain a suitable device, camera, microphone and reliable internet; attend sessions punctually; complete reasonable learning tasks; treat staff and tutors respectfully; pay agreed fees; and raise problems promptly. Tutoring-related communications should use Academy-authorised channels. Do not share login credentials or distribute Academy educational content to third parties.
5. Fees and recurring payments
Fees, instalment amounts, the first payment date and the recurring billing schedule will be disclosed in the enrolment offer before purchase. Books and self-guided products are generally payable upfront. Private tutoring is generally paid monthly in advance; where specified in the offer, a monthly instalment covers four one-on-one sessions. The initial instalment may include separately disclosed materials or setup costs. We may postpone future sessions for overdue payments after reasonable notice, subject to applicable law. Material fee increases for an existing subscription require advance notice, with an option not to accept and to cancel under applicable rights.
6. Scheduling and attendance
Sessions take place at agreed times subject to tutor availability. A student arriving late will ordinarily receive only the remaining scheduled lesson time. A no-show or late student-initiated cancellation may be counted as a used session under Section 7. We will consider individual circumstances and comply with applicable consumer rights.
7. Rescheduling or cancelling an individual lesson
More than 48 hours' notice: A student may request rescheduling to an available time in the same or following month. Rescheduling is subject to tutor availability, and rescheduling alone does not entitle the student to a refund. For a 30-week program, students have two student-requested rescheduling opportunities. Less than 48 hours' notice: The affected lesson is ordinarily treated as used and is not eligible for a complimentary replacement or change-of-mind refund. After the two rescheduling opportunities have been used, additional student-requested changes may be treated as used sessions. These rules do not limit remedies for Academy service failures or rights under Australian Consumer Law.
8. Pausing private online tutoring subscriptions
8.1 One pause per subscription. A student may request one pause of up to ten (10) consecutive weeks during each subscription period. The pause may be shorter, but cannot be split into multiple breaks or carried forward. A renewal or new subscription is a separate subscription period only where confirmed in the enrolment agreement.
8.2 Written request. The parent or student must email the Academy before the proposed pause, giving the student's name, pause start date and proposed return date. A pause begins only after written approval, including confirmation of the billing treatment and expected session balance. Advance notice is encouraged to protect scheduling options.
8.3 Billing freeze and prepaid lessons. After approval, the Academy will arrange to stop recurring private-tutoring charges for the agreed pause. If the payment platform cannot suspend charges precisely on the requested date, the Academy will confirm an adjusted billing date or credit in writing before the pause begins. Payments already collected are applied to tutoring sessions or other separately identified entitlements already supplied, and unused prepaid tutoring sessions remain credited. The Academy will not charge twice for the same session. The Academy will record the last payment, prepaid unused sessions, next expected payment amount and restart date.
8.4 Restart confirmation. The Academy will contact the parent/student before the planned return to confirm the tutoring timetable, remaining credited lessons, the amount and date of the first resumed charge, and subsequent billing frequency. Recurring payments will restart on the confirmed billing date; if the student has prepaid sessions remaining, those credits will be applied first according to the written reconciliation. If the return date changes, the Academy will provide an updated confirmation before charging.
8.5 Tutor and timeslot. We will try to retain the original tutor and schedule but cannot guarantee either after a pause. We may offer another suitably qualified tutor and arrange a mutually suitable time. If we cannot supply the agreed service within a reasonable time, the student's consumer-law remedies remain available.
8.6 Returning and exceeding ten weeks. Students should return on the approved date. A request to return early or modify the date is subject to scheduling availability and written agreement. The standard pause cannot exceed ten consecutive weeks. If you need a longer break, contact us before it ends to discuss cancellation, completion or a new enrolment; further free pauses are not automatically available. There is no automatic charge for lessons that are not supplied solely because an approved pause is in effect.
8.7 Effect on lessons, completion date and platform access. Lessons during an approved pause are not counted as missed lessons and do not consume either of the two permitted rescheduling opportunities. Lessons scheduled before the pause begins remain subject to Section 7. The deadline for completing the remaining live tutoring entitlement is extended by the approved pause duration, subject to an agreed timetable. The independent 12-month online platform access period continues running, unless the Academy confirms an extension in writing.
8.8 Consumer rights. This section does not exclude or restrict rights under Australian Consumer Law.
9. Tutor cancellation and technical problems
If a tutor is late, cancels, or has a technical issue that materially reduces a session, the Academy will offer appropriate make-up time, rescheduling, a comparable tutor or an appropriate refund/remedy. Student-side technical problems will be considered case by case under the scheduling policy. Nothing here limits statutory guarantees.
10. Completion and unbooked sessions
Students should book and attend lessons within the agreed tutoring timetable. If a student has not booked sessions in the first three months, we will reasonably assist with scheduling. Where the student leaves sessions unbooked for more than three months without an Academy-related cause, make-up availability is not guaranteed. For a 30-week program, sessions are ordinarily to be completed within the agreed program duration as extended by any approved pause. We will not treat an approved pause as non-attendance or a failure to book, and statutory rights remain unaffected.
11. Cancelling a tutoring subscription
11.1 Standard notice. To cancel, email the Academy with at least 14 days' written notice. The Academy will acknowledge the cancellation, confirm the last lesson date and payment date, and provide a written statement of payments, sessions supplied, any agreed notice-period sessions and any refund or balance. You may ordinarily attend available booked sessions during notice.
11.2 Cancellation during the first month. The first instalment is not automatically forfeited in full. For a change-of-mind cancellation, the Academy may retain fees properly attributable to learning materials already supplied, tutoring actually delivered, and any reasonable, clearly disclosed initial setup or tutor-allocation charges that are lawful and applicable under the enrolment offer. The Academy will not automatically require a second full monthly payment solely because cancellation occurs in month one. If notice-period sessions are to be supplied after the current paid period, the Academy will first explain the dates and any proportionate charge and obtain agreement before arranging those sessions. We will refund any prepaid amount for unused tutoring sessions that is not lawfully payable under the agreed terms. Your statutory remedies are unaffected.
11.3 Cancellation after month one. The 14-day notice period ordinarily applies. The reconciliation will include sessions already delivered, any properly payable lessons during the notice period and remaining prepaid session credits. Prepaid amounts for undelivered sessions, less any lawful agreed amounts due, will be refunded. We will not levy undisclosed cancellation penalties.
11.4 During an approved pause. You may give cancellation notice while paused. No additional private tutoring charge will be imposed simply because the account is paused. The Academy will reconcile the unused session credit and any legitimately applicable notice-period obligations under the agreed enrolment terms and law; it will not restart billing just to process a cancellation.
11.5 Academy cancellation. We may end a subscription for serious non-payment or material breach after reasonable notice and an opportunity to resolve matters where practicable. If we cannot deliver a prepaid service, we will provide the remedy required by law, including an applicable refund.
12. Refunds and consumer guarantees
For change-of-mind returns, books and self-guided digital products are not ordinarily refundable once supplied or activated, subject to the actual enrolment offer and applicable law. Tutoring refunds are calculated under Section 11. Under Australian Consumer Law, services must be provided with due care and skill, be reasonably fit for any communicated purpose where applicable, and be delivered within a reasonable time where no time is agreed. Remedies depend on the nature of a failure and may include a repeat service, cancellation, refund or compensation where required. No statement that a payment is “non-refundable” overrides these rights.
Send refund requests with the student's name, product, relevant dates and explanation to [email protected]. We will assess each request and provide an explanation of the decision and calculation.
13. Materials and intellectual property
Books, videos, lessons, games and other content remain the property of the Academy or their respective owners. Purchased access is for the student's personal educational use only. Do not copy, resell, publicly post or share access without permission, except where permitted by law.
14. Tutors and authorised communication
Use Academy-approved channels for service-related communication. Do not arrange off-platform paid tutoring with an assigned Academy tutor as part of or in substitution for the purchased service without the Academy's written approval.
15. Privacy and recordings
We use necessary enrolment, contact, billing and learning data to administer the service and assess progress. Sessions may be recorded or reviewed for quality, training or safeguarding only after appropriate notice and any consent required by law, especially for children. We will explain relevant recording practices and the handling of student information in our privacy materials. Any separate educational research use will be subject to a lawful basis and applicable consent requirements.
16. Learning progress
Our tutors provide appropriate educational support, but the level and speed of improvement depend on attendance, practice, prior knowledge and individual needs. This does not affect our obligation to meet consumer guarantees.
17. Incentives and rewards
We may offer certificates, prizes or discretionary learning rewards. Specific advertised entitlements will be honoured, while discretionary schemes may be reasonably amended with notice where appropriate and consistently with applicable law.
18. Changes to these Terms
We may update these Terms for future enrolments. Material changes to an existing subscription's fees, rights or services will be communicated in advance and, where legally required, applied only with the customer's agreement. Changes will not retrospectively remove accrued rights.
19. Complaints
Send concerns about tutors, lessons, fees, records or refunds to [email protected]. We will assess complaints in good faith and explain our proposed resolution. Customers may also seek help from relevant Australian consumer authorities.
20. Law and non-excludable rights
These Terms are governed by the laws of the Australian Capital Territory, subject to mandatory applicable laws. Nothing excludes, restricts or modifies a non-excludable right or remedy under the Australian Consumer Law. If a term conflicts with mandatory law, that law prevails.
21. Acceptance
By accepting these Terms during the enrolment process, the student (or parent/guardian if under 18) acknowledges the service and payment terms in the enrolment offer and agrees to comply with this agreement. A copy should be made available at enrolment for future reference.
KITABEE Academy
Institute of Australia Middle East Business and Education Pty Ltd
[email protected] | www.kitabee.academy
